Terms of Service:

CALLED TO PARTY!

Last Updated: February 2nd 2025

Welcome to CALLED TO PARTY! By booking our services, you agree to the following terms. Please read carefully before placing an order.

1. Booking & Payment

- A non-refundable payment is required to secure your event date. Your booking is not confirmed until payment is received.
- Prices are subject to change until payment is made.
- Late payments may result in cancellation of your order.

2. Cancellations & Refunds

- If you cancel your event, you will receive a credit for future use. Refunds are not guaranteed and are assessed on a case-by-case basis.
- If we are unable to fulfill your order, we will work with you on a resolution.

3. Balloons & Colour Variations
- Balloon colours may appear different in person than online due to lighting and screen settings.
- Once balloons leave our care, we are not responsible for damage, deflation, or environmental effects.

4. Liability & Damages
- We are not liable for any injury, damage, or allergic reactions related to our decor or props. If you rent an item, you are responsible for returning it in its original condition.

5. Delivery & Setup
- Delivery fees vary based on location and must be scheduled in advance. - If no one is present at delivery, a re-delivery fee may apply.
- We are not responsible for decor that is moved or altered after setup.

6. Force Majeure
- We are not responsible for delays due to extreme weather, venue restrictions, supplier shortages, or other unforeseen circumstances.

7. Balloon & Decor Safety Disclaimer

-Balloons and decor should be handled with care and kept away from small children, pets, and open flames.

-Choking Hazard: Deflated or popped balloons can pose a choking risk. Children under 8 years old should be supervised around balloons at all times.

-Latex Allergies: Some balloons contain latex. Clients are responsible for informing guests of potential allergens. CALLED TO PARTY! is not liable for allergic reactions.

8. Helium Balloon Safety

-Helium-filled balloons should never be inhaled, as this can cause serious health risks, including suffocation or loss of consciousness.

-Helium balloons should not be released into the air, as they can pose environmental hazards and may be restricted by local laws. Clients are responsible for following local balloon release regulations.

9. Outdoor Decor & Weather Conditions

-Outdoor balloon installations are affected by wind, rain, extreme heat, cold temperatures, and humidity. While we use high-quality materials, we are not responsible for any damage, popping, or deflation caused by weather conditions after setup is complete.

-Clients should have a backup indoor option in case of extreme weather. Refunds will not be provided for weather-related issues.

10. Venue & Setup Requirements

-Clients are responsible for securing all necessary venue approvals, access, and permits before setup.

-If we arrive and are unable to complete the installation due to venue restrictions, lack of access, or last-minute policy changes, no refunds will be issued. Additional fees may apply if the delay affects scheduling.

11. Decor Stability & Client Responsibility

-Once setup is complete, CALLED TO PARTY! is no longer responsible for the safety, stability, or condition of decor.

-Clients should ensure that children and pets do not climb, pull, or tamper with decor, as this could cause injuries or damage.

-If a client or venue moves or adjusts decor after setup, we are not responsible for any issues that arise.

12. Electrical & Installation Safety

-Some installations may require command hooks, tape, or other attachment methods. While we take care to minimize damage, we are not responsible for any marks, residue, or minor surface damage that may result.

-If an installation includes lighting or electrical components, it is the client’s responsibility to follow all safety precautions and ensure safe use.

13. Rental Return & Damage Clause

-Rental items (such as stands, backdrops, and props) must be returned in their original condition.

-Clients are responsible for any damages, missing items, or cleaning fees. Fees will be based on replacement or repair costs.

-If an item is not returned, the full replacement cost will be charged.

14. Custom Orders & Design Discretion

-We strive to match requested designs as closely as possible; however, we reserve the right to make adjustments based on material availability, artistic discretion, or structural integrity.

-Exact replication of inspiration photos is not guaranteed.

15. Chargebacks & Dispute Policy

-By booking with CALLED TO PARTY!, you agree that all payments are final.

-Unauthorized chargebacks or payment disputes will be contested. If a chargeback is filed after services have been rendered, we reserve the right to take legal action to recover funds.

By booking with CALLED TO PARTY!, you acknowledge and agree to these terms. Contact us with any questions before booking.